Overview
At Hayfixr, we strive to deliver high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms under which you may request a refund for services booked through the Hayfixr platform.
1. Scope
This policy applies to all services booked via the Hayfixr mobile application, website, or customer care channels, including but not limited to:
- Home maintenance & repair services
- Installation & preventive maintenance
- Inverter services
- Other on-demand service categories listed on the platform
2. Eligibility for Refunds
A refund may be issued under the following conditions:
3. Non-Refundable Cases
- Change of mind after service commencement.
- Dissatisfaction due to pricing where the price was agreed upon before service delivery.
- Delays caused by factors outside Hayfixr’s control (traffic, weather, access restrictions).
- Failure to provide necessary access, utilities, or cooperation during the service.
4. Refund Process
All refund requests must be submitted via the Hayfixr app, website, or customer care within 24 hours of the scheduled service time.
- The request will be reviewed within 3 business days.
- Approved refunds will be processed:
- Wallet Refund: Credited to your Hayfixr wallet within 24 hours.
- Bank Refund: Processed to your original payment method within 7–10 business days.
5. Partial Refunds
In cases where part of the service was satisfactorily delivered, Hayfixr may issue a partial refund based on the completed work’s value.
6. Dispute Resolution
If you are not satisfied with the resolution, you may escalate the issue to Hayfixr’s Customer Experience Team at support@hayfixr.com.
7. Changes to this Policy
Hayfixr reserves the right to update or modify this Refund Policy at any time without prior notice. Updates will be effective upon posting on our platform.